Low cost assertiveness, counselling and coaching skills courses

Unison can help you improve your skills within the workplace. Come along to our low cost sessions to help improve your assertiveness, counselling and coaching skills.

 

Assertiveness Skills – Tuesday June 18^th 17:00-19:00 in the Colman Room at County Hall, Norwich

Do you sometimes come away from a situation thinking “I could have handled that much better”?  This session will give you the confidence to handle difficult meetings with managers in a calm atmosphere of mutual respect to gain the outcomes that the person you are supporting requires. The session will focus on strategies that you need to employ to achieve outcomes and how to put your learning into action.

 

Counselling skills – Tuesday June 25^th 17:00-19:00 in the Colman Room at County Hall, Norwich

Within work you may have to deal with staff who have experienced bullying or harassment. This will involve the staff disclosing difficult and upsetting information to you. These may bring up other issues that you will need to deal with in a sensitive and professional way. No one expects you to be a counsellor and indeed, it is important to recognise when someone has been so deeply affected that you can signpost them to the Norfolk Help Line or HR.  Having some counselling skills will enable you to help others feel comfortable and supported and is an important and useful tool. The session will focus the main counselling strategies and putting them into practise in a safe environment.

 

Coaching Skills – part 1 Tuesday July 2^nd & part 2 Tuesday July 9^th 17:00-19:00 in the Colman Room at County Hall, Norwich. You must be able to attend both sessions.

When individuals have an issue they may initially find it difficult to explain or disclose exactly what the issue is about. This can be due to fear, embarrassment or something else. Within the workplace you need to have relevant information to be able to support the member of staff to the best of your ability. Coaching encourages people to look at the problem and help themselves to find a workable solution. The skills you will practise include open questioning techniques, strategies to enable reflection and building workable solutions.

 

Each 2 hour session is £7.60 per person.  Please contact Melissa Brown Unison Lifelong Learning Project Worker at melissabrown.unison@btconnect.com or on 07590433066 to book or for more information.